Frequently Asked Questions
How do I make a reservation?
Do you have any helpful tips when making a reservation?
Do you have any helpful tips on figuring out the exchange rate?
What is your cancellation policy?
What are the accommodation taxes in Ontario?
We have not seen your charge on our statement. Do you still have our reservation?
When is the total amount due?
When do you offer discounts on room rates?
What is the check-in or check-out time?
Is there a curfew?
Do you always have people waiting for us?
How much does it cost for parking?
What kind of neighbourhood are you in? Is your area safe for visitors?
Are you gay-friendly?
Are there rules against smoking in your house?
Do you allow pets?
Q: How do I make a reservation?
A: We require a one-night deposit guaranteed by a valid credit card: Visa, MasterCard, or American Express. To confirm a reservation, you may call us at 416 975-3838 with your credit card information.
Options on how to make a reservation:
- Please click here to view availability and send an inquiry
- Please call us at 1-416-975-3838
- Please email us at email@example.com
Q: Do you have any helpful tips on making a reservation?
A: On average, we receive more than 60 phone and email reservations and enquires everyday. Many people call or write a few times before making a reservation. If you contact us again and simply say: "Yes, book me the room that we have been talking about", most likely we cannot recall which room you are referring to. Therefore please remind us which room we had been talking about, the room rates, the number of people, the nights of your stay and other special details.
Q: Do you have any helpful tips on figuring out the exchange rate?
A: Many guests ask us: "How much is it in US dollars?" But we do not keep an eye on exchange rates. The most reliable, updated reference is at your figure tips. For your convenience, we provide you a money exchange link.
Q: What is your cancellation policy?
In the event of a cancellation, there will be a one-night charge, unless a notice is given one week prior to the guest’s scheduled arrival date. No refund is granted to a short notice or a “no show”.
We require a 30-day notice if the stay is longer than two weeks or more than 3 rooms are reserved.
Q: What are the accommodation taxes in Ontario ?
A: As of July 1, 2010, Ontario implemented the HST at the rate of 13%. As a foreign visitor, you may qualify for a refund of some of the taxes you have paid, upon leaving Canada. For information on GST/HST refund for visitors, please click on the link
Q: We have not seen your charge on our statement. Do you still have our reservation?
A: Don't worry. We may have just verified the credit card's good standing instead of actually processing the one-night deposit charge. You may pay the full amount upon arrival.
Q: When is the total amount due?
A: The total amount or the remaining balance is due upon arrival.
Q: When do you offer discounts on room rates?
A: We offer discounts for repeat guests, longer stays or in the winter off-season. We also offer 5% off to AAA/CAA members.
Q: What is the check-in or check-out time?
A: Our check-in time is after 2 p.m., please let us know when do you plan to check in so arrangement can be made.
Our check-out time is before 11 am. But if you are not ready to leave town yet until later and you want us to keep your luggage, there is no problem.
Q: Is there a curfew?
A: No. There isn't. But when you return late at night, you'll have to be very quiet, and shut the door behind you gently.
Q: Do you always have people waiting for us?
A: Not necessary. Press the doorbell by the entrance. If the battery-operated doorbell fails to function properly and no one answers the door, please call Nat at 416-975-3838.
Q: How much does it cost for parking?
A: If you wish to park underground below a hotel nearby, you have to check with the hotels for space availability and current fees. Our parking fee is 40% below that of a hotel.
Like all accommodations in Toronto, when guests use our parking lot we are not responsible for any property damage or lost.
Q: What kind of neighbourhood are you in? Is your area safe for visitors?
A:Our neighbourhood is residential and commercial mixed. There are a number of quality hotels along the street.
Our area is as safe as anywhere else in Toronto, which is one of the safest cities in the world. We have been operating our Guest House here since 1995, and have never had any safety-related issue.
Q: Are you gay-friendly?
A: Like many friendly Guest House hosts, we are nice people and we are friendly to everyone.
Q: Are there rules against smoking in your house?
A: Our insurance policy does not allow smoking indoors. Smokers who ignore our non-smoking rules and smoke in room will be asked to leave. If a room cannot be re-rented due to residue, the smoking guest will have to be responsible and pay for those room/nights.
Q: Do you allow pets?
A: Yes, if it is a goldfish. But no, if it has fur. We are allergic to animal hair.